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Customer Service & Internal Sales Executive – 12 Month FTC

Posted: 29th January, 2025
Title: Customer Service & Internal Sales Executive- 12 Month FTC
Department: Sales
Location: Clara, Ireland

 

Purpose

You will be responsible for providing first-class sales support to the Nelipak sales team, ensuring all customer quotes, orders and issues are addressed in a timely fashion. They will be well-organised, self-directed high achievers with the ability to work independently or with a team. They will have previous experience in Sales and managing key accounts, in addition to an appreciation of customer focus and excellent quality service.


Responsibilities
  • Responsible for dealing with all queries/issues from both the international sales team and the customers in a timely and effective manner.
  • To maintain a log of open issues and keep customers informed of any progress. Monitor workflow to ensure timely turnaround on client
  • Partner with the sales team and customers to ensure they are happy with the service provided.
  • Establish controls to monitor all out-going correspondence to ensure accurate and professional
  • Maintain knowledge of the company’s products, facilities, website, policies &
  • Maintain & update the customer
  • Maintain metrics and provide regular
  • Responsible for the accurate entry and maintenance of customer orders on the Nelipak
  • Logging and responding to customer score
  • Builds a customer loyalty through positive customer engagement and service
  • Maintains customer service processes, standards and metrics to support the customer-centric
  • Consistently delivers a high degree of
  • Partners with all functional areas within the organization to ensure a world class customer experience
The successful candidate will possess the following Education and/or Experience:
  • Experience in Medical Device / Pharmaceutical industry would be an
  • SAP experience is an advantage
  • 3rd level qualification

Skills and Abilities

  • Strong PC skills, particularly Microsoft Office
  • Attention to detail a key requirement.

Good attendance record

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

FOR INTERESTED APPLICANTS: If you are interested in this position, please send a brief cover letter, resume, please state the job title applying for and any other relevant material for the candidacy to ClaraHR@nelipak.com. Thank you!

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