Customer Service Internal Sales Representative Derry

Posted: 28th July, 2024

Title: Customer Service Internal Sales Representative Derry

Department: Customer Service

Location: Derry

 

Purpose

The Customer Service Internal Sales Representative is a central point of contact between external Customers and the Nelipak organisation. Responsible for providing first class sales support to the Nelipak Sales Team, ensuring all customer orders and issues are addressed in a timely fashion as well as liaising between customer, internal departments to ensure efficient co-ordination of the customer order process using the SAP system.

Responsibilities

• Managing all aspects of order entry, order processing and order shipment
• Communicating with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions in a professional and courteous manner.
• Maintaining customer records to include weekly reporting on order status
• Preparation of reports for internal / external sales meetings and customer visits
• Assisting with AR as and when necessary
• Creating of export paperwork for FCA / EXW Shipments
• Forecast & Budgeting for House Accounts
• Creating and maintaining customer records in SAP systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
• Working with Buyers and Planners to achieve on-time customer deliveries
• Complying with and supporting all Health, Safety & Environmental programs, policies and procedures
• Performing any other job-related duties and responsibilities as may be assigned

Education and/or Experience:

Essential Criteria:

• GCSE Math’s & English (or equivalent)
• 2 years’ demonstrable Customer Services experience
• Strong organizational skills and attention to detail
• Ability to demonstrate excellent relationship building skills
• Excellent communication skills, both written and verbally
• Excellent IT skills including use of MS Office & Excel

Desirable Criteria:

• Experience working within a global Company
• Previous experience with SAP

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

FOR INTERESTED APPLICANTS: If you are interested in this position, please send a brief cover letter, resume, please state the job title applying for and any other relevant material for the candidacy to DerryHR@nelipak.com. Thank you!

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