Customer Service Representative Galway
Posted: 19th June, 2025
Title: Customer Service Representative
Department: Sales
Location: Galway, Ireland
Purpose
Reporting to the Customer Service Team Lead, you will be required to foster an intimate business relationship with our clients with a view to protecting our current business, securing new opportunities and ensuring we remain the supplier of choice.
Responsibilities
- Entering customer orders and call-offs into Syspro. Management of Consignment stock, request forecasts and order coverage from Customers.
- Issue Order confirmations to customers for new orders received, generated from Syspro sales order module or via email. Stock reports, where applicable to be emailed from Syspro to the customer.
- Communicate with Customer and Sales if there are potential delays with orders.
- Ensure accuracy of the customer backlog report for shipping. Maintenance of sales order dates and quantities, where applicable.
- Invoicing / Credit notes. Invoicing from the Nelipak ERP system and sending out invoices to customers.
- Measure & monitor late deliveries and partial shipments, credit notes, Sales KPI and top 10 customer sales movements through the KPI’s.
- Handling day-to-day Customer queries, directing customers to the correct Dept contact if the query is related to another internal department.
- Managing day-to-day communications on repeat orders, where expectations may not be met.
- Performs other duties as assigned. Will include participating in special projects as identified.
The successful candidate will possess the following key attributes:
- Previous customer service experience is ideal, but not essential.
- Previous admin experience – ideally working in a role where IT systems were used daily.
- Professional manner
- Excellent communication and interpersonal skills
- Be highly organised with a good knowledge of Microsoft Word and Excel.
- Ability to multitask
- Ability to handle challenging conversations
- Positive attitude and strong desire to meet customers’ needs
- Good attention to detail
- Flexible approach towards change
Full training will be provided
The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.
We welcome the opportunity to interview candidates who meet the above criteria and who demonstrate initiative, flexibility and the ambition to succeed.
Please forward details to Joanne Shaughnessy, Email: joanne.shaughnessy@nelipak.com
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