Customer Service Rep Fixed Term Contract (6 Months)

Reporting into the Customer Service Team Lead, you will be required to foster an intimate business relationship with our clients with a view to protecting our current business, securing new opportunities and ensuring we remain supplier of choice.

Duties include:

Entering customer orders and call offs into Syspro. Management of consignment stock, request forecasts and order coverage from customers.
Issuing quotations to customers. Issue order confirmations to customers for new orders received, generated from Syspro sales order module or via email. Stock reports where applicable to be emailed from Syspro to customer.
Communicate with customer and sales if there are to be potential delays with orders.
Updating forecasts based on orders, trends and information from the marketplace.
Ensure accuracy of customer back log report for shipping. Maintenance of sales order dates and quantities where applicable.
Invoicing / Credit notes. Invoicing from the Nelipak ERP system and sending out invoices to customers.
Measure & monitor late deliveries and partial shipments, credit notes, sales KPI and top 10 customer sales movements through the KPI’s. To be reported at weekly Production/Plant meetings.
Handling day to day customer queries, directing customer to correct department contact if query is related to another internal department.
Managing day to day communications on repeat orders – in particular where expectations may not be met.
Performs other duties as assigned. Will include participating in special projects as identified.

The ideal candidate will possess the following skills:

Previous customer service experience
Previous admin experience – ideally working in a role where IT systems were used daily
Professional manner
Excellent communication and interpersonal skills
Be highly organised with a good knowledge of Microsoft Word and Excel
Ability to multitask
Ability to handle challenging conversations
Positive attitude and strong desire to meet customer’s needs
Good attention to detail
Flexible approach towards change

Full training will be provided.

Application Process:

We welcome the opportunity to interview candidates who meet the above criteria and who demonstrate initiative, flexibility and the ambition to succeed.

Please forward details to Joanne Shaughnessy, email: joanne.shaughnessy@nelipak.com