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Customer Service Representative

We are looking for two Customer Service Representative to join the team in Galway

Reporting into the Customer Service Team Lead, you will be required to foster an intimate business relationship with our clients with a view to protecting our current business, securing new opportunities, and ensuring we remain supplier of choice. 

Duties include:

  • Entering customer orders and call offs into Syspro. Management of Consignment stock, request forecasts and order coverage from Customers.
  • Issuing Quotations to customers. Issue Order confirmations to customers for new orders received, generated from Syspro sales order module or via email. Stock reports where applicable to be emailed from Syspro to customer.
  • Communicate with Customer and Sales if there are to be potential delays with orders.
  • Updating forecasts based on orders, trends, and information from the marketplace.
  • Ensure accuracy of customer back log report for shipping. Maintenance of sales order dates and quantities where applicable.
  • Invoicing / Credit notes. Invoicing from the Nelipak ERP system and sending out invoices to customers.
  • Measure & monitor late deliveries and partial shipments, credit notes, Sales KPI and top 10 customer sales movements through the KPI’s. To be reported at weekly Production/Plant meetings.
  • Handling Day to day Customer queries, directing customer to correct Dept contact if query is related to another internal department.
  • Managing day to day communications on repeat orders – in particular where expectations may not be met.
  • Performs other duties as assigned. 
  • Will include participating in special projects as identified.

The ideal candidates will possess the following skills:

Previous customer service experiencePrevious admin experience – ideally working in a role where IT systems were used daily.Professional mannerExcellent communication and interpersonal skillsBe highly organised with a good knowledge of Microsoft Word and ExcelAbility to multitask.
Ability to handle challenging conversations.
Positive attitude and strong desire to meet customer’s needs.
Good attention to detail
Flexible approach towards change.

Full training will be provided.

We welcome the opportunity to interview candidates who meet the above criteria and who demonstrate initiative, flexibility, and the ambition to succeed.

Please forward details to Joanne Shaughnessy, Email: joanne.shaughnessy@nelipak.com

Closing date 31/08/2023