IT – Level 1/2 Desktop Support Full-Time Permanent

Are you looking for a great opportunity as an IT – Level 1/2 Desktop Support? Then we are looking for you!

Job purpose:

A hands-on onsite IT role providing desktop support to users while working with a regional IT team. To provide first level help/support to IT Users at Nelipak’s Derry location.


• Support onsite and offsite staff
• Imaging and Preparation of hardware for staff
• Support site Printing – Multifunction & Label printing
• Support of wireless devices, eg RF Guns, laptops, printers
• Liaise with Vendors
• Backups/Restore
• Log and manage tickets in IT Ticketing system
• Escalate issues to Systems Admin onsite

Essential Criteria:

Specific Training:
• Windows operating systems
• Hardware configuration
• Active Directory


• Minimum third level degree in IT or related discipline
• Troubleshooting skills
• Demonstrated excellent customer service to users
• Must be an excellent communicator
• Can work on their own and as part of a team
• Attention to detail
• Minimum 1/2 Years’ experience

We welcome the opportunity to interview candidates who meet the above criteria and who demonstrate initiative, flexibility and the ambition to succeed.

Application Process:

Please e-mail your CV to Closing date for CV’s and cover letters of applications is 12 noon on the 16th of
June 2022.