Customer Services Representative Galway

Posted: 13th November, 2024

Title: Customer Services Representative

Department: Customer Service

Location: Galway, Ireland

 

Purpose

Reporting into the Customer Service Team Lead, you will be required to foster an intimate business relationship with our clients with a view to protecting our current business, securing new opportunities and ensuring we remain supplier of choice.

Responsibilities

• Entering customer orders and call offs into Syspro. Management of Consignment stock, request forecasts and order coverage from Customers.
• Issue Order confirmations to customers for new orders received, generated from Syspro sales order module or via email. Stock reports where applicable to be emailed from Syspro to customer.
• Communicate with Customer and Sales if there are to be potential delays with orders.
• Ensure accuracy of customer back log report for shipping. Maintenance of sales order dates and quantities where applicable.
• Invoicing / Credit notes. Invoicing from the Nelipak ERP system and sending out invoices to customers.
• Measure & monitor late deliveries and partial shipments, credit notes, Sales KPI and top 10 customer sales movements through the KPI’s.
• Handling Day to day Customer queries, directing customer to correct Dept contact if query is related to another internal department.
• Managing day to day communications on repeat orders – in particular where expectations may not be met.
• Performs other duties as assigned.  Will include participating in special projects as identified.

Education and / or Experience:

• Previous customer service experience ideally but not essential
• Level 6/7 degree in a business related field
• Previous admin experience – ideally working in a role where IT systems were used daily

Skills and Abilities:

• Ability to manage multiple projects and tasks with competing priorities.
• Excellent organizational and oral/written communication skills are required.
• Excellent communication and interpersonal skills
• Be highly organised with a good knowledge of Microsoft Word and Excel
• Ability to multitask
• Ability to handle challenging conversations
• Positive attitude and strong desire to meet customer’s needs
• Good attention to detail
• Flexible approach towards change

Working Conditions:

• Requires sitting, standing, and walking.
• Office hours WFH available.
• Fasted paced

 

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

FOR INTERESTED APPLICANTS: If you are interested in this position, please send a brief cover letter, resume, please state the job title applying for and any other relevant material for the candidacy to GalwayHR@nelipak.com. Thank you!

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